{
  "index": "The EOR Index",
  "field_index": "The EOR Index Field Sentiment",
  "owner": "The EOR Index",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "period": "2026-09",
  "status": "live",
  "window": {
    "start": "2026-09-01",
    "end": "2026-09-30"
  },
  "published_on": "2026-09-25",
  "model_id": "",
  "theme_schema_version": 1,
  "affect_schema_version": 2,
  "canonical_url": "https://theeorindex.com/p/2026-09",
  "field_url": "https://theeorindex.com/field/2026-09",
  "source_sheet": "https://theeorindex.com/data/2026-09.csv",
  "how_to_cite": "Quote the sentence exactly, include n, and link canonical_url (or field_url for Field Sentiment).",
  "coverage": {
    "providers": 20,
    "scored": 19,
    "reviews": 381,
    "fieldN": 838,
    "offMarket": 480,
    "dataPoints": 1219,
    "days": 30,
    "fxChecked": 1,
    "fxPublished": 0,
    "fxZeroChecked": 20,
    "fxZero": 1,
    "sources": [
      "g2",
      "capterra",
      "trustpilot",
      "linkedin",
      "slack",
      "whatsapp"
    ],
    "off_market_sources": [
      "slack",
      "whatsapp"
    ]
  },
  "source_counts": {
    "g2": 126,
    "capterra": 135,
    "trustpilot": 120,
    "linkedin": 358,
    "slack": 269,
    "whatsapp": 211
  },
  "public_review_index": {
    "index_value": 3.9,
    "delta_30d": 0.1,
    "providers_scored": 19,
    "n_total": 381,
    "sentence": "The EOR Index stood at 3.9 in September 2026, up 0.1 from August 2026. The index covers 19 providers and 381 public reviews published between 1 and 30 September 2026. The top three were: first place, Rippling at 4.5; second place, Teamed at 4.5; third place, Deel at 4.3; Papaya Global scored lowest at 3.4.",
    "theme_sentence": "The most frequent theme across all providers on The EOR Index in September 2026 was compliance confidence, appearing in 18% of reviews (67 of 381). Pricing transparency was second at 17% (64).",
    "mover_sentences": [
      "Pebl scored 3.7 on The EOR Index in September 2026, the largest monthly fall of any provider tracked. Based on 6 reviews.",
      "Teamed scored 4.5 on The EOR Index in September 2026, the largest monthly rise of any provider tracked. Based on 20 reviews.",
      "Rippling scored 4.5 on The EOR Index in September 2026, its highest score since tracking began in June 2026. Based on 31 reviews.",
      "Teamed scored 4.5 on The EOR Index in September 2026, its highest score since tracking began in June 2026. Based on 20 reviews.",
      "Multiplier scored 4.2 on The EOR Index in September 2026, its highest score since tracking began in June 2026. Based on 19 reviews.",
      "Pebl (formerly Velocity Global) scored 3.9 on The EOR Index in September 2026, its highest score since tracking began in June 2026. Based on 18 reviews.",
      "Lano scored 3.7 on The EOR Index in September 2026, its lowest score since tracking began in June 2026. Based on 15 reviews.",
      "Pebl scored 3.7 on The EOR Index in September 2026, its lowest score since tracking began in June 2026. Based on 6 reviews."
    ],
    "providers": [
      {
        "id": "rippling",
        "name": "Rippling",
        "url": "https://theeorindex.com/providers/rippling",
        "state": "scored",
        "rank": 1,
        "score": 4.5,
        "score_model": 4.5,
        "override": null,
        "n": 31,
        "delta_30d": 0.3,
        "score_90d": 4.3,
        "n_90d": 104,
        "sources": {
          "g2": 7,
          "capterra": 12,
          "trustpilot": 12
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 9,
          "payroll_timeliness": 3,
          "support_responsiveness": 5,
          "support_quality": 4,
          "onboarding_speed": 9,
          "offboarding_exit": 5,
          "compliance_confidence": 5,
          "pricing_transparency": 3,
          "platform_usability": 5,
          "account_management": 1
        },
        "source_urls": [],
        "sentence": "Rippling scored 4.5 on The EOR Index in September 2026, up 0.3 from August 2026. Based on 31 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Rippling reviews in September 2026 were payroll accuracy and onboarding speed, each appearing in 29% of reviews (9 of 31)."
      },
      {
        "id": "teamed",
        "name": "Teamed",
        "url": "https://theeorindex.com/providers/teamed",
        "state": "scored",
        "rank": 2,
        "score": 4.5,
        "score_model": 4.5,
        "override": null,
        "n": 20,
        "delta_30d": 0.7,
        "score_90d": 5,
        "n_90d": 80,
        "sources": {
          "g2": 8,
          "capterra": 6,
          "trustpilot": 6
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": true,
        "fx_markup_pct": 0,
        "fx_markup_basis": "published",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 3,
          "payroll_timeliness": 3,
          "support_responsiveness": 4,
          "support_quality": 4,
          "onboarding_speed": 4,
          "offboarding_exit": 2,
          "compliance_confidence": 4,
          "pricing_transparency": 3,
          "platform_usability": 4,
          "account_management": 3
        },
        "source_urls": [],
        "sentence": "Teamed scored 4.5 on The EOR Index in September 2026, up 0.7 from August 2026. Based on 20 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Teamed reviews in September 2026 were support responsiveness, support quality, onboarding speed, compliance confidence and platform usability, each appearing in 20% of reviews (4 of 20)."
      },
      {
        "id": "deel",
        "name": "Deel",
        "url": "https://theeorindex.com/providers/deel",
        "state": "scored",
        "rank": 3,
        "score": 4.3,
        "score_model": 4.3,
        "override": null,
        "n": 45,
        "delta_30d": 0.3,
        "score_90d": 3.9,
        "n_90d": 154,
        "sources": {
          "g2": 16,
          "capterra": 12,
          "trustpilot": 17
        },
        "platform_total_reviews": {},
        "fx_rate_public": false,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "estimated",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 5,
          "payroll_timeliness": 8,
          "support_responsiveness": 11,
          "support_quality": 5,
          "onboarding_speed": 10,
          "offboarding_exit": 7,
          "compliance_confidence": 9,
          "pricing_transparency": 7,
          "platform_usability": 5,
          "account_management": 7
        },
        "source_urls": [],
        "sentence": "Deel scored 4.3 on The EOR Index in September 2026, up 0.3 from August 2026. Based on 45 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Deel reviews in September 2026 was support responsiveness, appearing in 24% of reviews (11 of 45). Onboarding speed was second at 22% (10)."
      },
      {
        "id": "multiplier",
        "name": "Multiplier",
        "url": "https://theeorindex.com/providers/multiplier",
        "state": "scored",
        "rank": 4,
        "score": 4.2,
        "score_model": 4.2,
        "override": null,
        "n": 19,
        "delta_30d": 0.3,
        "score_90d": 4,
        "n_90d": 65,
        "sources": {
          "g2": 8,
          "capterra": 3,
          "trustpilot": 8
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 2,
          "payroll_timeliness": 4,
          "support_responsiveness": 2,
          "support_quality": 5,
          "onboarding_speed": 3,
          "offboarding_exit": 2,
          "compliance_confidence": 1,
          "pricing_transparency": 5,
          "platform_usability": 5,
          "account_management": 2
        },
        "source_urls": [],
        "sentence": "Multiplier scored 4.2 on The EOR Index in September 2026, up 0.3 from August 2026. Based on 19 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Multiplier reviews in September 2026 were support quality, pricing transparency and platform usability, each appearing in 26% of reviews (5 of 19)."
      },
      {
        "id": "boundless",
        "name": "Boundless",
        "url": "https://theeorindex.com/providers/boundless",
        "state": "scored",
        "rank": 5,
        "score": 4,
        "score_model": 4,
        "override": null,
        "n": 17,
        "delta_30d": -0.1,
        "score_90d": 4,
        "n_90d": 42,
        "sources": {
          "g2": 6,
          "capterra": 9,
          "trustpilot": 2
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 3,
          "payroll_timeliness": 2,
          "support_responsiveness": 0,
          "support_quality": 2,
          "onboarding_speed": 6,
          "offboarding_exit": 0,
          "compliance_confidence": 5,
          "pricing_transparency": 0,
          "platform_usability": 2,
          "account_management": 3
        },
        "source_urls": [],
        "sentence": "Boundless scored 4.0 on The EOR Index in September 2026, down 0.1 from August 2026. Based on 17 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Boundless reviews in September 2026 was onboarding speed, appearing in 35% of reviews (6 of 17). Compliance confidence was second at 29% (5)."
      },
      {
        "id": "remote",
        "name": "Remote",
        "url": "https://theeorindex.com/providers/remote",
        "state": "scored",
        "rank": 6,
        "score": 3.9,
        "score_model": 3.9,
        "override": null,
        "n": 54,
        "delta_30d": 0.1,
        "score_90d": 3.8,
        "n_90d": 166,
        "sources": {
          "g2": 12,
          "capterra": 24,
          "trustpilot": 18
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 10,
          "payroll_timeliness": 3,
          "support_responsiveness": 7,
          "support_quality": 17,
          "onboarding_speed": 6,
          "offboarding_exit": 4,
          "compliance_confidence": 11,
          "pricing_transparency": 7,
          "platform_usability": 4,
          "account_management": 14
        },
        "source_urls": [],
        "sentence": "Remote scored 3.9 on The EOR Index in September 2026, up 0.1 from August 2026. Based on 54 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Remote reviews in September 2026 was support quality, appearing in 31% of reviews (17 of 54). Account management was second at 26% (14)."
      },
      {
        "id": "velocity-global",
        "name": "Pebl (formerly Velocity Global)",
        "url": "https://theeorindex.com/providers/velocity-global",
        "state": "scored",
        "rank": 7,
        "score": 3.9,
        "score_model": 3.9,
        "override": null,
        "n": 18,
        "delta_30d": 0.2,
        "score_90d": 3.7,
        "n_90d": 45,
        "sources": {
          "g2": 7,
          "capterra": 3,
          "trustpilot": 8
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 3,
          "payroll_timeliness": 5,
          "support_responsiveness": 2,
          "support_quality": 2,
          "onboarding_speed": 0,
          "offboarding_exit": 2,
          "compliance_confidence": 3,
          "pricing_transparency": 2,
          "platform_usability": 3,
          "account_management": 5
        },
        "source_urls": [],
        "sentence": "Pebl (formerly Velocity Global) scored 3.9 on The EOR Index in September 2026, up 0.2 from August 2026. Based on 18 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Pebl (formerly Velocity Global) reviews in September 2026 were payroll timeliness and account management, each appearing in 28% of reviews (5 of 18)."
      },
      {
        "id": "workmotion",
        "name": "WorkMotion",
        "url": "https://theeorindex.com/providers/workmotion",
        "state": "scored",
        "rank": 8,
        "score": 3.9,
        "score_model": 3.9,
        "override": null,
        "n": 12,
        "delta_30d": 0,
        "score_90d": 3.9,
        "n_90d": 35,
        "sources": {
          "g2": 5,
          "capterra": 5,
          "trustpilot": 2
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 2,
          "payroll_timeliness": 1,
          "support_responsiveness": 1,
          "support_quality": 2,
          "onboarding_speed": 3,
          "offboarding_exit": 1,
          "compliance_confidence": 2,
          "pricing_transparency": 2,
          "platform_usability": 1,
          "account_management": 1
        },
        "source_urls": [],
        "sentence": "WorkMotion scored 3.9 on The EOR Index in September 2026, unchanged from August 2026. Based on 12 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in WorkMotion reviews in September 2026 was onboarding speed, appearing in 25% of reviews (3 of 12). Payroll accuracy, support quality, compliance confidence and pricing transparency were joint second at 17% (2)."
      },
      {
        "id": "playroll",
        "name": "Playroll",
        "url": "https://theeorindex.com/providers/playroll",
        "state": "scored",
        "rank": 9,
        "score": 3.9,
        "score_model": 3.9,
        "override": null,
        "n": 11,
        "delta_30d": 0.1,
        "score_90d": 3.8,
        "n_90d": 29,
        "sources": {
          "g2": 5,
          "capterra": 2,
          "trustpilot": 4
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 1,
          "payroll_timeliness": 2,
          "support_responsiveness": 3,
          "support_quality": 1,
          "onboarding_speed": 2,
          "offboarding_exit": 1,
          "compliance_confidence": 3,
          "pricing_transparency": 1,
          "platform_usability": 4,
          "account_management": 1
        },
        "source_urls": [],
        "sentence": "Playroll scored 3.9 on The EOR Index in September 2026, up 0.1 from August 2026. Based on 11 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Playroll reviews in September 2026 was platform usability, appearing in 36% of reviews (4 of 11). Support responsiveness and compliance confidence were joint second at 27% (3)."
      },
      {
        "id": "oyster",
        "name": "Oyster",
        "url": "https://theeorindex.com/providers/oyster",
        "state": "scored",
        "rank": 10,
        "score": 3.8,
        "score_model": 2.9,
        "override": {
          "reason": "Manual override: model over-weighted a cluster of short Trustpilot complaints that restated the same payroll delay.",
          "model_score": 2.9
        },
        "n": 31,
        "delta_30d": 0,
        "score_90d": 3.5,
        "n_90d": 83,
        "sources": {
          "g2": 11,
          "capterra": 13,
          "trustpilot": 7
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "published",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 4,
          "payroll_timeliness": 5,
          "support_responsiveness": 4,
          "support_quality": 2,
          "onboarding_speed": 7,
          "offboarding_exit": 4,
          "compliance_confidence": 3,
          "pricing_transparency": 6,
          "platform_usability": 2,
          "account_management": 6
        },
        "source_urls": [],
        "sentence": "Oyster scored 3.8 on The EOR Index in September 2026, unchanged from August 2026. Based on 31 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Oyster reviews in September 2026 was onboarding speed, appearing in 23% of reviews (7 of 31). Pricing transparency and account management were joint second at 19% (6)."
      },
      {
        "id": "gp",
        "name": "G-P",
        "url": "https://theeorindex.com/providers/gp",
        "state": "scored",
        "rank": 11,
        "score": 3.8,
        "score_model": 3.8,
        "override": null,
        "n": 30,
        "delta_30d": 0.1,
        "score_90d": 3.8,
        "n_90d": 102,
        "sources": {
          "g2": 10,
          "capterra": 10,
          "trustpilot": 10
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 3,
          "payroll_timeliness": 4,
          "support_responsiveness": 2,
          "support_quality": 6,
          "onboarding_speed": 3,
          "offboarding_exit": 1,
          "compliance_confidence": 7,
          "pricing_transparency": 8,
          "platform_usability": 1,
          "account_management": 6
        },
        "source_urls": [],
        "sentence": "G-P scored 3.8 on The EOR Index in September 2026, up 0.1 from August 2026. Based on 30 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in G-P reviews in September 2026 was pricing transparency, appearing in 27% of reviews (8 of 30). Compliance confidence was second at 23% (7)."
      },
      {
        "id": "horizons",
        "name": "Horizons",
        "url": "https://theeorindex.com/providers/horizons",
        "state": "scored",
        "rank": 12,
        "score": 3.8,
        "score_model": 3.8,
        "override": null,
        "n": 9,
        "delta_30d": 0.3,
        "score_90d": 3.7,
        "n_90d": 24,
        "sources": {
          "g2": 3,
          "capterra": 3,
          "trustpilot": 3
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 4,
          "payroll_timeliness": 2,
          "support_responsiveness": 1,
          "support_quality": 2,
          "onboarding_speed": 3,
          "offboarding_exit": 0,
          "compliance_confidence": 1,
          "pricing_transparency": 1,
          "platform_usability": 2,
          "account_management": 1
        },
        "source_urls": [],
        "sentence": "Horizons scored 3.8 on The EOR Index in September 2026, up 0.3 from August 2026. Based on 9 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Horizons reviews in September 2026 was payroll accuracy, appearing in 44% of reviews (4 of 9). Onboarding speed was second at 33% (3)."
      },
      {
        "id": "lano",
        "name": "Lano",
        "url": "https://theeorindex.com/providers/lano",
        "state": "scored",
        "rank": 13,
        "score": 3.7,
        "score_model": 3.7,
        "override": null,
        "n": 15,
        "delta_30d": -0.1,
        "score_90d": 3.8,
        "n_90d": 38,
        "sources": {
          "g2": 7,
          "capterra": 4,
          "trustpilot": 4
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 2,
          "payroll_timeliness": 1,
          "support_responsiveness": 4,
          "support_quality": 2,
          "onboarding_speed": 0,
          "offboarding_exit": 1,
          "compliance_confidence": 1,
          "pricing_transparency": 3,
          "platform_usability": 3,
          "account_management": 0
        },
        "source_urls": [],
        "sentence": "Lano scored 3.7 on The EOR Index in September 2026, down 0.1 from August 2026. Based on 15 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Lano reviews in September 2026 was support responsiveness, appearing in 27% of reviews (4 of 15). Pricing transparency and platform usability were joint second at 20% (3)."
      },
      {
        "id": "native-teams",
        "name": "Native Teams",
        "url": "https://theeorindex.com/providers/native-teams",
        "state": "scored",
        "rank": 14,
        "score": 3.7,
        "score_model": 3.7,
        "override": null,
        "n": 7,
        "delta_30d": 0.2,
        "score_90d": 3.7,
        "n_90d": 23,
        "sources": {
          "g2": 2,
          "capterra": 4,
          "trustpilot": 1
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 1,
          "payroll_timeliness": 1,
          "support_responsiveness": 2,
          "support_quality": 0,
          "onboarding_speed": 1,
          "offboarding_exit": 1,
          "compliance_confidence": 0,
          "pricing_transparency": 1,
          "platform_usability": 0,
          "account_management": 1
        },
        "source_urls": [],
        "sentence": "Native Teams scored 3.7 on The EOR Index in September 2026, up 0.2 from August 2026. Based on 7 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Native Teams reviews in September 2026 was support responsiveness, appearing in 29% of reviews (2 of 7). Payroll accuracy, payroll timeliness, onboarding speed, offboarding and exit, pricing transparency and account management were joint second at 14% (1)."
      },
      {
        "id": "pebl",
        "name": "Pebl",
        "url": "https://theeorindex.com/providers/pebl",
        "state": "scored",
        "rank": 15,
        "score": 3.7,
        "score_model": 3.7,
        "override": null,
        "n": 6,
        "delta_30d": -0.2,
        "score_90d": 3.8,
        "n_90d": 20,
        "sources": {
          "g2": 2,
          "capterra": 2,
          "trustpilot": 2
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 0,
          "payroll_timeliness": 0,
          "support_responsiveness": 0,
          "support_quality": 0,
          "onboarding_speed": 1,
          "offboarding_exit": 0,
          "compliance_confidence": 1,
          "pricing_transparency": 2,
          "platform_usability": 0,
          "account_management": 2
        },
        "source_urls": [],
        "sentence": "Pebl scored 3.7 on The EOR Index in September 2026, down 0.2 from August 2026. Based on 6 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Pebl reviews in September 2026 were pricing transparency and account management, each appearing in 33% of reviews (2 of 6)."
      },
      {
        "id": "omnipresent",
        "name": "Omnipresent",
        "url": "https://theeorindex.com/providers/omnipresent",
        "state": "scored",
        "rank": 16,
        "score": 3.6,
        "score_model": 3.6,
        "override": null,
        "n": 15,
        "delta_30d": 0,
        "score_90d": 3.6,
        "n_90d": 37,
        "sources": {
          "g2": 4,
          "capterra": 5,
          "trustpilot": 6
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "published",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 0,
          "payroll_timeliness": 2,
          "support_responsiveness": 3,
          "support_quality": 3,
          "onboarding_speed": 1,
          "offboarding_exit": 3,
          "compliance_confidence": 3,
          "pricing_transparency": 2,
          "platform_usability": 2,
          "account_management": 3
        },
        "source_urls": [],
        "sentence": "Omnipresent scored 3.6 on The EOR Index in September 2026, unchanged from August 2026. Based on 15 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Omnipresent reviews in September 2026 were support responsiveness, support quality, offboarding and exit, compliance confidence and account management, each appearing in 20% of reviews (3 of 15)."
      },
      {
        "id": "safeguard-global",
        "name": "Safeguard Global",
        "url": "https://theeorindex.com/providers/safeguard-global",
        "state": "scored",
        "rank": 17,
        "score": 3.6,
        "score_model": 3.6,
        "override": null,
        "n": 12,
        "delta_30d": 0,
        "score_90d": 3.6,
        "n_90d": 36,
        "sources": {
          "g2": 3,
          "capterra": 6,
          "trustpilot": 3
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "published",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 0,
          "payroll_timeliness": 1,
          "support_responsiveness": 2,
          "support_quality": 2,
          "onboarding_speed": 0,
          "offboarding_exit": 1,
          "compliance_confidence": 3,
          "pricing_transparency": 3,
          "platform_usability": 0,
          "account_management": 2
        },
        "source_urls": [],
        "sentence": "Safeguard Global scored 3.6 on The EOR Index in September 2026, unchanged from August 2026. Based on 12 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Safeguard Global reviews in September 2026 were compliance confidence and pricing transparency, each appearing in 25% of reviews (3 of 12)."
      },
      {
        "id": "cxc",
        "name": "CXC",
        "url": "https://theeorindex.com/providers/cxc",
        "state": "scored",
        "rank": 18,
        "score": 3.6,
        "score_model": 3.6,
        "override": null,
        "n": 5,
        "delta_30d": -0.1,
        "score_90d": 3.6,
        "n_90d": 17,
        "sources": {
          "g2": 2,
          "capterra": 1,
          "trustpilot": 2
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "published",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 2,
          "payroll_timeliness": 3,
          "support_responsiveness": 2,
          "support_quality": 1,
          "onboarding_speed": 0,
          "offboarding_exit": 2,
          "compliance_confidence": 0,
          "pricing_transparency": 0,
          "platform_usability": 1,
          "account_management": 0
        },
        "source_urls": [],
        "sentence": "CXC scored 3.6 on The EOR Index in September 2026, down 0.1 from August 2026. Based on 5 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in CXC reviews in September 2026 was payroll timeliness, appearing in 60% of reviews (3 of 5). Payroll accuracy, support responsiveness and offboarding and exit were joint second at 40% (2)."
      },
      {
        "id": "papaya-global",
        "name": "Papaya Global",
        "url": "https://theeorindex.com/providers/papaya-global",
        "state": "scored",
        "rank": 19,
        "score": 3.4,
        "score_model": 3.4,
        "override": null,
        "n": 24,
        "delta_30d": 0.2,
        "score_90d": 3.3,
        "n_90d": 72,
        "sources": {
          "g2": 8,
          "capterra": 11,
          "trustpilot": 5
        },
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "published",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 3,
          "payroll_timeliness": 6,
          "support_responsiveness": 1,
          "support_quality": 3,
          "onboarding_speed": 1,
          "offboarding_exit": 4,
          "compliance_confidence": 5,
          "pricing_transparency": 8,
          "platform_usability": 5,
          "account_management": 3
        },
        "source_urls": [],
        "sentence": "Papaya Global scored 3.4 on The EOR Index in September 2026, up 0.2 from August 2026. Based on 24 reviews published across G2, Capterra and Trustpilot between 1 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Papaya Global reviews in September 2026 was pricing transparency, appearing in 33% of reviews (8 of 24). Payroll timeliness was second at 25% (6)."
      },
      {
        "id": "rivermate",
        "name": "Rivermate",
        "url": "https://theeorindex.com/providers/rivermate",
        "state": "insufficient_data",
        "rank": null,
        "score": null,
        "score_model": null,
        "override": null,
        "n": 0,
        "delta_30d": null,
        "score_90d": 4.1,
        "n_90d": 4,
        "sources": {},
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "published",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 0,
          "payroll_timeliness": 0,
          "support_responsiveness": 0,
          "support_quality": 0,
          "onboarding_speed": 0,
          "offboarding_exit": 0,
          "compliance_confidence": 0,
          "pricing_transparency": 0,
          "platform_usability": 0,
          "account_management": 0
        },
        "source_urls": [],
        "sentence": "No public reviews of Rivermate were published in September 2026, so The EOR Index has no September 2026 score for Rivermate.",
        "theme_sentence": null
      },
      {
        "id": "skuad",
        "name": "Skuad",
        "url": "https://theeorindex.com/providers/skuad",
        "state": "not_tracked",
        "rank": null,
        "score": null,
        "score_model": null,
        "override": null,
        "n": 0,
        "delta_30d": null,
        "score_90d": null,
        "n_90d": 0,
        "sources": {},
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": null,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 0,
          "payroll_timeliness": 0,
          "support_responsiveness": 0,
          "support_quality": 0,
          "onboarding_speed": 0,
          "offboarding_exit": 0,
          "compliance_confidence": 0,
          "pricing_transparency": 0,
          "platform_usability": 0,
          "account_management": 0
        },
        "source_urls": [],
        "sentence": "Skuad is not tracked by The EOR Index in September 2026. Status: acquired; tracked independently until 1 November 2025.",
        "theme_sentence": null
      }
    ]
  },
  "field_sentiment": {
    "n": 838,
    "dominant": [
      "trust"
    ],
    "mix": {
      "trust": 245,
      "expertise": 138,
      "frustration": 200,
      "anger": 116,
      "mid": 139
    },
    "sources": {
      "linkedin": 358,
      "slack": 269,
      "whatsapp": 211
    },
    "sentence": "The EOR Index Field Sentiment in September 2026 was led by trust (29% of 838 field observations across LinkedIn, Slack communities and closed WhatsApp groups). This series is original field research. It is not derived from G2, Capterra or Trustpilot ratings.",
    "providers": [
      {
        "id": "rippling",
        "name": "Rippling",
        "n": 62,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 29,
          "expertise": 21,
          "frustration": 5,
          "anger": 1,
          "mid": 6
        },
        "sources": {
          "linkedin": 28,
          "slack": 21,
          "whatsapp": 13
        },
        "sentence": "The EOR Index Field Sentiment for Rippling in September 2026 was dominated by trust, appearing in 47% of 62 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 34% (21). Trust share is up 5 percentage points from August 2026."
      },
      {
        "id": "teamed",
        "name": "Teamed",
        "n": 43,
        "dominant": [
          "expertise"
        ],
        "mix": {
          "trust": 21,
          "expertise": 22,
          "frustration": 0,
          "anger": 0,
          "mid": 0
        },
        "sources": {
          "linkedin": 18,
          "slack": 15,
          "whatsapp": 10
        },
        "sentence": "The EOR Index Field Sentiment for Teamed in September 2026 was dominated by expertise, appearing in 51% of 43 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Trust was second at 49% (21). Expertise share is up 19 percentage points from August 2026."
      },
      {
        "id": "deel",
        "name": "Deel",
        "n": 85,
        "dominant": [
          "frustration"
        ],
        "mix": {
          "trust": 10,
          "expertise": 3,
          "frustration": 47,
          "anger": 3,
          "mid": 22
        },
        "sources": {
          "linkedin": 33,
          "slack": 27,
          "whatsapp": 25
        },
        "sentence": "The EOR Index Field Sentiment for Deel in September 2026 was dominated by frustration, appearing in 55% of 85 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Mid was second at 26% (22)."
      },
      {
        "id": "multiplier",
        "name": "Multiplier",
        "n": 55,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 22,
          "expertise": 15,
          "frustration": 6,
          "anger": 2,
          "mid": 10
        },
        "sources": {
          "linkedin": 25,
          "slack": 20,
          "whatsapp": 10
        },
        "sentence": "The EOR Index Field Sentiment for Multiplier in September 2026 was dominated by trust, appearing in 40% of 55 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 27% (15)."
      },
      {
        "id": "boundless",
        "name": "Boundless",
        "n": 39,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 16,
          "expertise": 12,
          "frustration": 5,
          "anger": 1,
          "mid": 5
        },
        "sources": {
          "linkedin": 15,
          "slack": 14,
          "whatsapp": 10
        },
        "sentence": "The EOR Index Field Sentiment for Boundless in September 2026 was dominated by trust, appearing in 41% of 39 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 31% (12)."
      },
      {
        "id": "remote",
        "name": "Remote",
        "n": 77,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 44,
          "expertise": 10,
          "frustration": 12,
          "anger": 4,
          "mid": 7
        },
        "sources": {
          "linkedin": 38,
          "slack": 24,
          "whatsapp": 15
        },
        "sentence": "The EOR Index Field Sentiment for Remote in September 2026 was dominated by trust, appearing in 57% of 77 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Frustration was second at 16% (12). Trust share is up 11 percentage points from August 2026."
      },
      {
        "id": "velocity-global",
        "name": "Pebl (formerly Velocity Global)",
        "n": 37,
        "dominant": [
          "frustration"
        ],
        "mix": {
          "trust": 3,
          "expertise": 2,
          "frustration": 16,
          "anger": 5,
          "mid": 11
        },
        "sources": {
          "linkedin": 16,
          "slack": 12,
          "whatsapp": 9
        },
        "sentence": "The EOR Index Field Sentiment for Pebl (formerly Velocity Global) in September 2026 was dominated by frustration, appearing in 43% of 37 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Mid was second at 30% (11). Frustration share is up 4 percentage points from August 2026."
      },
      {
        "id": "workmotion",
        "name": "WorkMotion",
        "n": 32,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 15,
          "expertise": 7,
          "frustration": 2,
          "anger": 3,
          "mid": 5
        },
        "sources": {
          "linkedin": 13,
          "slack": 12,
          "whatsapp": 7
        },
        "sentence": "The EOR Index Field Sentiment for WorkMotion in September 2026 was dominated by trust, appearing in 47% of 32 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 22% (7)."
      },
      {
        "id": "playroll",
        "name": "Playroll",
        "n": 22,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 9,
          "expertise": 7,
          "frustration": 2,
          "anger": 1,
          "mid": 3
        },
        "sources": {
          "linkedin": 9,
          "slack": 8,
          "whatsapp": 5
        },
        "sentence": "The EOR Index Field Sentiment for Playroll in September 2026 was dominated by trust, appearing in 41% of 22 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 32% (7). Trust share is up 11 percentage points from August 2026."
      },
      {
        "id": "oyster",
        "name": "Oyster",
        "n": 77,
        "dominant": [
          "anger"
        ],
        "mix": {
          "trust": 2,
          "expertise": 3,
          "frustration": 32,
          "anger": 36,
          "mid": 4
        },
        "sources": {
          "linkedin": 27,
          "slack": 19,
          "whatsapp": 31
        },
        "sentence": "The EOR Index Field Sentiment for Oyster in September 2026 was dominated by anger, appearing in 47% of 77 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Frustration was second at 42% (32). Anger share is up 11 percentage points from August 2026."
      },
      {
        "id": "gp",
        "name": "G-P",
        "n": 60,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 23,
          "expertise": 5,
          "frustration": 12,
          "anger": 8,
          "mid": 12
        },
        "sources": {
          "linkedin": 32,
          "slack": 16,
          "whatsapp": 12
        },
        "sentence": "The EOR Index Field Sentiment for G-P in September 2026 was dominated by trust, appearing in 38% of 60 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Frustration and mid were joint second at 20% (12 each). Trust share is down 5 percentage points from August 2026."
      },
      {
        "id": "horizons",
        "name": "Horizons",
        "n": 35,
        "dominant": [
          "mid"
        ],
        "mix": {
          "trust": 6,
          "expertise": 9,
          "frustration": 8,
          "anger": 2,
          "mid": 10
        },
        "sources": {
          "linkedin": 16,
          "slack": 9,
          "whatsapp": 10
        },
        "sentence": "The EOR Index Field Sentiment for Horizons in September 2026 was dominated by mid, appearing in 29% of 35 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 26% (9). Mid share is up 3 percentage points from August 2026."
      },
      {
        "id": "lano",
        "name": "Lano",
        "n": 26,
        "dominant": [
          "mid"
        ],
        "mix": {
          "trust": 6,
          "expertise": 1,
          "frustration": 5,
          "anger": 2,
          "mid": 12
        },
        "sources": {
          "linkedin": 8,
          "slack": 10,
          "whatsapp": 8
        },
        "sentence": "The EOR Index Field Sentiment for Lano in September 2026 was dominated by mid, appearing in 46% of 26 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Trust was second at 23% (6)."
      },
      {
        "id": "native-teams",
        "name": "Native Teams",
        "n": 20,
        "dominant": [
          "expertise"
        ],
        "mix": {
          "trust": 4,
          "expertise": 9,
          "frustration": 3,
          "anger": 1,
          "mid": 3
        },
        "sources": {
          "linkedin": 6,
          "slack": 8,
          "whatsapp": 6
        },
        "sentence": "The EOR Index Field Sentiment for Native Teams in September 2026 was dominated by expertise, appearing in 45% of 20 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Trust was second at 20% (4). Expertise share is up 3 percentage points from August 2026."
      },
      {
        "id": "pebl",
        "name": "Pebl",
        "n": 24,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 12,
          "expertise": 3,
          "frustration": 5,
          "anger": 2,
          "mid": 2
        },
        "sources": {
          "linkedin": 11,
          "slack": 7,
          "whatsapp": 6
        },
        "sentence": "The EOR Index Field Sentiment for Pebl in September 2026 was dominated by trust, appearing in 50% of 24 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Frustration was second at 21% (5)."
      },
      {
        "id": "omnipresent",
        "name": "Omnipresent",
        "n": 39,
        "dominant": [
          "frustration"
        ],
        "mix": {
          "trust": 8,
          "expertise": 0,
          "frustration": 16,
          "anger": 9,
          "mid": 6
        },
        "sources": {
          "linkedin": 18,
          "slack": 13,
          "whatsapp": 8
        },
        "sentence": "The EOR Index Field Sentiment for Omnipresent in September 2026 was dominated by frustration, appearing in 41% of 39 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Anger was second at 23% (9). Frustration share is up 5 percentage points from August 2026."
      },
      {
        "id": "safeguard-global",
        "name": "Safeguard Global",
        "n": 25,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 9,
          "expertise": 1,
          "frustration": 3,
          "anger": 6,
          "mid": 6
        },
        "sources": {
          "linkedin": 13,
          "slack": 7,
          "whatsapp": 5
        },
        "sentence": "The EOR Index Field Sentiment for Safeguard Global in September 2026 was dominated by trust, appearing in 36% of 25 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Anger and mid were joint second at 24% (6 each). Trust share is down 3 percentage points from August 2026."
      },
      {
        "id": "cxc",
        "name": "CXC",
        "n": 15,
        "dominant": [
          "anger",
          "frustration",
          "mid"
        ],
        "mix": {
          "trust": 1,
          "expertise": 2,
          "frustration": 4,
          "anger": 4,
          "mid": 4
        },
        "sources": {
          "linkedin": 6,
          "slack": 4,
          "whatsapp": 5
        },
        "sentence": "The EOR Index Field Sentiment for CXC in September 2026 was led jointly by anger, frustration and mid, each appearing in 27% of 15 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups."
      },
      {
        "id": "papaya-global",
        "name": "Papaya Global",
        "n": 51,
        "dominant": [
          "anger"
        ],
        "mix": {
          "trust": 2,
          "expertise": 3,
          "frustration": 15,
          "anger": 25,
          "mid": 6
        },
        "sources": {
          "linkedin": 22,
          "slack": 16,
          "whatsapp": 13
        },
        "sentence": "The EOR Index Field Sentiment for Papaya Global in September 2026 was dominated by anger, appearing in 49% of 51 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Frustration was second at 29% (15). Anger share is up 13 percentage points from August 2026."
      },
      {
        "id": "rivermate",
        "name": "Rivermate",
        "n": 14,
        "dominant": [
          "mid"
        ],
        "mix": {
          "trust": 3,
          "expertise": 3,
          "frustration": 2,
          "anger": 1,
          "mid": 5
        },
        "sources": {
          "linkedin": 4,
          "slack": 7,
          "whatsapp": 3
        },
        "sentence": "The EOR Index Field Sentiment for Rivermate in September 2026 was dominated by mid, appearing in 36% of 14 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise and trust were joint second at 21% (3 each). Mid share is down 6 percentage points from August 2026."
      }
    ],
    "shifts": [
      {
        "provider": "Teamed",
        "affect": "trust",
        "from_pct": 25,
        "to_pct": 49,
        "delta_pp": 24
      },
      {
        "provider": "Papaya Global",
        "affect": "anger",
        "from_pct": 36,
        "to_pct": 49,
        "delta_pp": 13
      },
      {
        "provider": "Omnipresent",
        "affect": "expertise",
        "from_pct": 11,
        "to_pct": 0,
        "delta_pp": -11
      },
      {
        "provider": "Oyster",
        "affect": "anger",
        "from_pct": 36,
        "to_pct": 47,
        "delta_pp": 11
      },
      {
        "provider": "Playroll",
        "affect": "trust",
        "from_pct": 30,
        "to_pct": 41,
        "delta_pp": 11
      },
      {
        "provider": "Remote",
        "affect": "trust",
        "from_pct": 46,
        "to_pct": 57,
        "delta_pp": 11
      },
      {
        "provider": "Lano",
        "affect": "frustration",
        "from_pct": 29,
        "to_pct": 19,
        "delta_pp": -10
      },
      {
        "provider": "Multiplier",
        "affect": "expertise",
        "from_pct": 18,
        "to_pct": 27,
        "delta_pp": 9
      },
      {
        "provider": "Pebl",
        "affect": "expertise",
        "from_pct": 22,
        "to_pct": 13,
        "delta_pp": -9
      },
      {
        "provider": "Pebl (formerly Velocity Global)",
        "affect": "mid",
        "from_pct": 21,
        "to_pct": 30,
        "delta_pp": 9
      },
      {
        "provider": "WorkMotion",
        "affect": "expertise",
        "from_pct": 30,
        "to_pct": 22,
        "delta_pp": -8
      },
      {
        "provider": "CXC",
        "affect": "expertise",
        "from_pct": 6,
        "to_pct": 13,
        "delta_pp": 7
      },
      {
        "provider": "Rivermate",
        "affect": "frustration",
        "from_pct": 8,
        "to_pct": 14,
        "delta_pp": 6
      },
      {
        "provider": "G-P",
        "affect": "trust",
        "from_pct": 43,
        "to_pct": 38,
        "delta_pp": -5
      },
      {
        "provider": "Horizons",
        "affect": "expertise",
        "from_pct": 21,
        "to_pct": 26,
        "delta_pp": 5
      },
      {
        "provider": "Rippling",
        "affect": "trust",
        "from_pct": 42,
        "to_pct": 47,
        "delta_pp": 5
      },
      {
        "provider": "Boundless",
        "affect": "anger",
        "from_pct": 7,
        "to_pct": 3,
        "delta_pp": -4
      },
      {
        "provider": "Deel",
        "affect": "trust",
        "from_pct": 16,
        "to_pct": 12,
        "delta_pp": -4
      },
      {
        "provider": "Safeguard Global",
        "affect": "expertise",
        "from_pct": 0,
        "to_pct": 4,
        "delta_pp": 4
      }
    ],
    "dominant_flips": [
      {
        "provider": "Oyster",
        "from": [
          "frustration"
        ],
        "to": [
          "anger"
        ],
        "n": 77
      },
      {
        "provider": "Papaya Global",
        "from": [
          "anger",
          "frustration"
        ],
        "to": [
          "anger"
        ],
        "n": 51
      },
      {
        "provider": "Horizons",
        "from": [
          "frustration",
          "mid"
        ],
        "to": [
          "mid"
        ],
        "n": 35
      },
      {
        "provider": "Playroll",
        "from": [
          "expertise"
        ],
        "to": [
          "trust"
        ],
        "n": 22
      },
      {
        "provider": "CXC",
        "from": [
          "frustration",
          "mid"
        ],
        "to": [
          "anger",
          "frustration",
          "mid"
        ],
        "n": 15
      }
    ]
  },
  "corrections": []
}