{
  "index": "The EOR Index",
  "field_index": "The EOR Index Field Sentiment",
  "owner": "The EOR Index",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "period": "2026-10",
  "status": "live",
  "window": {
    "start": "2026-09-01",
    "end": "2026-09-30"
  },
  "published_on": "2026-10-03",
  "model_id": "data101",
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  "affect_schema_version": 2,
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  "field_url": "https://theeorindex.com/field/2026-10",
  "source_sheet": "https://theeorindex.com/data/2026-10.csv",
  "how_to_cite": "Quote the sentence exactly, include n, and link canonical_url (or field_url for Field Sentiment).",
  "coverage": {
    "providers": 18,
    "scored": 18,
    "reviews": 437,
    "fieldN": 880,
    "offMarket": 519,
    "dataPoints": 1317,
    "days": 30,
    "fxChecked": 18,
    "fxPublished": 1,
    "fxZeroChecked": 18,
    "fxZero": 1,
    "sources": [
      "g2",
      "capterra",
      "trustpilot",
      "linkedin",
      "slack",
      "whatsapp"
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      "slack",
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    "capterra": 163,
    "trustpilot": 133,
    "linkedin": 361,
    "slack": 293,
    "whatsapp": 226
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    "delta_30d": 0,
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    "n_total": 437,
    "sentence": "The EOR Index stood at 3.9 in the October 2026 edition, unchanged from the September 2026 edition. The index covers 18 providers and 437 public reviews published between 1 September 2026 and 30 September 2026. The top three were: first place, Teamed at 4.6; second place, Rippling at 4.5; third place, Deel at 4.3; Papaya Global scored lowest at 3.4.",
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      "Teamed scored 4.6 on The EOR Index in the October 2026 edition, its highest score since the June 2026 edition. Based on 67 reviews."
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        "rank": 1,
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          "compliance_confidence": 14,
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        "theme_sentence": "The most frequent theme in Teamed reviews in the October 2026 edition was support quality, appearing in 27% of reviews (18 of 67). Support responsiveness was second at 24% (16)."
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        "id": "rippling",
        "name": "Rippling",
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        "rank": 2,
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        "n": 32,
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        "name": "Deel",
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        "rank": 3,
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        "sentence": "Deel scored 4.3 on The EOR Index in the October 2026 edition, unchanged from the September 2026 edition. Based on 47 reviews published across G2, Capterra and Trustpilot between 1 September 2026 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Deel reviews in the October 2026 edition was support responsiveness, appearing in 26% of reviews (12 of 47). Onboarding speed was second at 23% (11)."
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        "id": "multiplier",
        "name": "Multiplier",
        "url": "https://theeorindex.com/providers/multiplier",
        "state": "scored",
        "rank": 4,
        "score": 4.2,
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        "n": 21,
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        "sentence": "Multiplier scored 4.2 on The EOR Index in the October 2026 edition, unchanged from the September 2026 edition. Based on 21 reviews published across G2, Capterra and Trustpilot between 1 September 2026 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Multiplier reviews in the October 2026 edition were support quality and pricing transparency, each appearing in 24% of reviews (5 of 21)."
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        "name": "Boundless",
        "url": "https://theeorindex.com/providers/boundless",
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        "rank": 5,
        "score": 4,
        "score_model": 4,
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        "n": 19,
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        "theme_sentence": "The most frequent theme in Boundless reviews in the October 2026 edition was onboarding speed, appearing in 26% of reviews (5 of 19). Compliance confidence was second at 21% (4)."
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        "id": "remote",
        "name": "Remote",
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        "state": "scored",
        "rank": 6,
        "score": 3.9,
        "score_model": 3.9,
        "override": null,
        "n": 57,
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        "theme_sentence": "The most frequent theme in Remote reviews in the October 2026 edition was support quality, appearing in 28% of reviews (16 of 57). Account management was second at 23% (13)."
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      {
        "id": "velocity-global",
        "name": "Pebl (formerly Velocity Global)",
        "url": "https://theeorindex.com/providers/velocity-global",
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        "id": "workmotion",
        "name": "WorkMotion",
        "url": "https://theeorindex.com/providers/workmotion",
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        "rank": 8,
        "score": 3.9,
        "score_model": 3.9,
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        "n": 14,
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        "id": "playroll",
        "name": "Playroll",
        "url": "https://theeorindex.com/providers/playroll",
        "state": "scored",
        "rank": 9,
        "score": 3.9,
        "score_model": 3.9,
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        "n": 12,
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        "id": "oyster",
        "name": "Oyster",
        "url": "https://theeorindex.com/providers/oyster",
        "state": "scored",
        "rank": 10,
        "score": 3.8,
        "score_model": 3.8,
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        "state": "scored",
        "rank": 11,
        "score": 3.8,
        "score_model": 3.8,
        "override": null,
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        "id": "horizons",
        "name": "Horizons",
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        "score": 3.8,
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        "name": "Rivermate",
        "url": "https://theeorindex.com/providers/rivermate",
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        "rank": 13,
        "score": 3.8,
        "score_model": 3.8,
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        "id": "lano",
        "name": "Lano",
        "url": "https://theeorindex.com/providers/lano",
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        "rank": 14,
        "score": 3.7,
        "score_model": 3.7,
        "override": null,
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        "name": "Native Teams",
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          "pricing_transparency": 1,
          "platform_usability": 1,
          "account_management": 1
        },
        "source_urls": [],
        "sentence": "Native Teams scored 3.7 on The EOR Index in the October 2026 edition, unchanged from the September 2026 edition. Based on 8 reviews published across G2, Capterra and Trustpilot between 1 September 2026 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Native Teams reviews in the October 2026 edition were payroll timeliness, support responsiveness and onboarding speed, each appearing in 25% of reviews (2 of 8)."
      },
      {
        "id": "safeguard-global",
        "name": "Safeguard Global",
        "url": "https://theeorindex.com/providers/safeguard-global",
        "state": "scored",
        "rank": 16,
        "score": 3.6,
        "score_model": 3.6,
        "override": null,
        "n": 13,
        "delta_30d": 0,
        "score_90d": 3.6,
        "n_90d": 39,
        "sources": {
          "g2": 4,
          "capterra": 5,
          "trustpilot": 4
        },
        "platform_total_reviews": {},
        "fx_rate_public": false,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "estimated",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 1,
          "payroll_timeliness": 2,
          "support_responsiveness": 2,
          "support_quality": 3,
          "onboarding_speed": 1,
          "offboarding_exit": 2,
          "compliance_confidence": 3,
          "pricing_transparency": 3,
          "platform_usability": 1,
          "account_management": 2
        },
        "source_urls": [],
        "sentence": "Safeguard Global scored 3.6 on The EOR Index in the October 2026 edition, unchanged from the September 2026 edition. Based on 13 reviews published across G2, Capterra and Trustpilot between 1 September 2026 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in Safeguard Global reviews in the October 2026 edition were support quality, compliance confidence and pricing transparency, each appearing in 23% of reviews (3 of 13)."
      },
      {
        "id": "cxc",
        "name": "CXC",
        "url": "https://theeorindex.com/providers/cxc",
        "state": "scored",
        "rank": 17,
        "score": 3.6,
        "score_model": 3.6,
        "override": null,
        "n": 6,
        "delta_30d": 0,
        "score_90d": 3.6,
        "n_90d": 18,
        "sources": {
          "g2": 2,
          "capterra": 2,
          "trustpilot": 2
        },
        "platform_total_reviews": {},
        "fx_rate_public": false,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "estimated",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 2,
          "payroll_timeliness": 2,
          "support_responsiveness": 2,
          "support_quality": 1,
          "onboarding_speed": 1,
          "offboarding_exit": 1,
          "compliance_confidence": 1,
          "pricing_transparency": 1,
          "platform_usability": 1,
          "account_management": 1
        },
        "source_urls": [],
        "sentence": "CXC scored 3.6 on The EOR Index in the October 2026 edition, unchanged from the September 2026 edition. Based on 6 reviews published across G2, Capterra and Trustpilot between 1 September 2026 and 30 September 2026.",
        "theme_sentence": "The most frequent themes in CXC reviews in the October 2026 edition were payroll accuracy, payroll timeliness and support responsiveness, each appearing in 33% of reviews (2 of 6)."
      },
      {
        "id": "papaya-global",
        "name": "Papaya Global",
        "url": "https://theeorindex.com/providers/papaya-global",
        "state": "scored",
        "rank": 18,
        "score": 3.4,
        "score_model": 3.4,
        "override": null,
        "n": 25,
        "delta_30d": 0,
        "score_90d": 3.3,
        "n_90d": 75,
        "sources": {
          "g2": 7,
          "capterra": 11,
          "trustpilot": 7
        },
        "platform_total_reviews": {},
        "fx_rate_public": false,
        "fx_markup_zero": false,
        "fx_markup_pct": 2,
        "fx_markup_basis": "estimated",
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 4,
          "payroll_timeliness": 6,
          "support_responsiveness": 2,
          "support_quality": 4,
          "onboarding_speed": 2,
          "offboarding_exit": 4,
          "compliance_confidence": 5,
          "pricing_transparency": 7,
          "platform_usability": 5,
          "account_management": 4
        },
        "source_urls": [],
        "sentence": "Papaya Global scored 3.4 on The EOR Index in the October 2026 edition, unchanged from the September 2026 edition. Based on 25 reviews published across G2, Capterra and Trustpilot between 1 September 2026 and 30 September 2026.",
        "theme_sentence": "The most frequent theme in Papaya Global reviews in the October 2026 edition was pricing transparency, appearing in 28% of reviews (7 of 25). Payroll timeliness was second at 24% (6)."
      },
      {
        "id": "skuad",
        "name": "Skuad",
        "url": "https://theeorindex.com/providers/skuad",
        "state": "not_tracked",
        "rank": null,
        "score": null,
        "score_model": null,
        "override": null,
        "n": 0,
        "delta_30d": null,
        "score_90d": null,
        "n_90d": 0,
        "sources": {},
        "platform_total_reviews": {},
        "fx_rate_public": null,
        "fx_markup_zero": null,
        "fx_markup_pct": null,
        "fx_markup_basis": null,
        "fx_rate_url": null,
        "themes": {
          "payroll_accuracy": 0,
          "payroll_timeliness": 0,
          "support_responsiveness": 0,
          "support_quality": 0,
          "onboarding_speed": 0,
          "offboarding_exit": 0,
          "compliance_confidence": 0,
          "pricing_transparency": 0,
          "platform_usability": 0,
          "account_management": 0
        },
        "source_urls": [],
        "sentence": "Skuad is not tracked by The EOR Index in the October 2026 edition. Status: acquired; tracked independently until 1 November 2025.",
        "theme_sentence": null
      }
    ]
  },
  "field_sentiment": {
    "n": 880,
    "dominant": [
      "trust"
    ],
    "mix": {
      "trust": 283,
      "expertise": 158,
      "frustration": 193,
      "anger": 107,
      "mid": 139
    },
    "sources": {
      "linkedin": 361,
      "slack": 293,
      "whatsapp": 226
    },
    "sentence": "The EOR Index Field Sentiment in the October 2026 edition was led by trust (32% of 880 field observations across LinkedIn, Slack communities and closed WhatsApp groups). This series is original field research. It is not derived from G2, Capterra or Trustpilot ratings.",
    "providers": [
      {
        "id": "teamed",
        "name": "Teamed",
        "n": 105,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 60,
          "expertise": 32,
          "frustration": 5,
          "anger": 1,
          "mid": 7
        },
        "sources": {
          "linkedin": 42,
          "slack": 35,
          "whatsapp": 28
        },
        "sentence": "The EOR Index Field Sentiment for Teamed in the October 2026 edition was dominated by trust, appearing in 57% of 105 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 30% (32). Trust share is up 3 percentage points from the September 2026 edition."
      },
      {
        "id": "rippling",
        "name": "Rippling",
        "n": 65,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 30,
          "expertise": 22,
          "frustration": 6,
          "anger": 1,
          "mid": 6
        },
        "sources": {
          "linkedin": 29,
          "slack": 22,
          "whatsapp": 14
        },
        "sentence": "The EOR Index Field Sentiment for Rippling in the October 2026 edition was dominated by trust, appearing in 46% of 65 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 34% (22)."
      },
      {
        "id": "deel",
        "name": "Deel",
        "n": 89,
        "dominant": [
          "frustration"
        ],
        "mix": {
          "trust": 12,
          "expertise": 4,
          "frustration": 48,
          "anger": 3,
          "mid": 22
        },
        "sources": {
          "linkedin": 36,
          "slack": 30,
          "whatsapp": 23
        },
        "sentence": "The EOR Index Field Sentiment for Deel in the October 2026 edition was dominated by frustration, appearing in 54% of 89 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Mid was second at 25% (22)."
      },
      {
        "id": "multiplier",
        "name": "Multiplier",
        "n": 58,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 23,
          "expertise": 16,
          "frustration": 7,
          "anger": 2,
          "mid": 10
        },
        "sources": {
          "linkedin": 26,
          "slack": 20,
          "whatsapp": 12
        },
        "sentence": "The EOR Index Field Sentiment for Multiplier in the October 2026 edition was dominated by trust, appearing in 40% of 58 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 28% (16)."
      },
      {
        "id": "boundless",
        "name": "Boundless",
        "n": 42,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 18,
          "expertise": 12,
          "frustration": 5,
          "anger": 1,
          "mid": 6
        },
        "sources": {
          "linkedin": 16,
          "slack": 15,
          "whatsapp": 11
        },
        "sentence": "The EOR Index Field Sentiment for Boundless in the October 2026 edition was dominated by trust, appearing in 43% of 42 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 29% (12)."
      },
      {
        "id": "remote",
        "name": "Remote",
        "n": 81,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 45,
          "expertise": 12,
          "frustration": 12,
          "anger": 5,
          "mid": 7
        },
        "sources": {
          "linkedin": 40,
          "slack": 25,
          "whatsapp": 16
        },
        "sentence": "The EOR Index Field Sentiment for Remote in the October 2026 edition was dominated by trust, appearing in 56% of 81 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise and frustration were joint second at 15% (12 each)."
      },
      {
        "id": "velocity-global",
        "name": "Pebl (formerly Velocity Global)",
        "n": 39,
        "dominant": [
          "frustration"
        ],
        "mix": {
          "trust": 4,
          "expertise": 3,
          "frustration": 16,
          "anger": 5,
          "mid": 11
        },
        "sources": {
          "linkedin": 17,
          "slack": 13,
          "whatsapp": 9
        },
        "sentence": "The EOR Index Field Sentiment for Pebl (formerly Velocity Global) in the October 2026 edition was dominated by frustration, appearing in 41% of 39 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Mid was second at 28% (11)."
      },
      {
        "id": "workmotion",
        "name": "WorkMotion",
        "n": 35,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 16,
          "expertise": 8,
          "frustration": 3,
          "anger": 3,
          "mid": 5
        },
        "sources": {
          "linkedin": 14,
          "slack": 13,
          "whatsapp": 8
        },
        "sentence": "The EOR Index Field Sentiment for WorkMotion in the October 2026 edition was dominated by trust, appearing in 46% of 35 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 23% (8)."
      },
      {
        "id": "playroll",
        "name": "Playroll",
        "n": 23,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 10,
          "expertise": 7,
          "frustration": 2,
          "anger": 1,
          "mid": 3
        },
        "sources": {
          "linkedin": 10,
          "slack": 8,
          "whatsapp": 5
        },
        "sentence": "The EOR Index Field Sentiment for Playroll in the October 2026 edition was dominated by trust, appearing in 43% of 23 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise was second at 30% (7)."
      },
      {
        "id": "oyster",
        "name": "Oyster",
        "n": 80,
        "dominant": [
          "anger"
        ],
        "mix": {
          "trust": 3,
          "expertise": 4,
          "frustration": 33,
          "anger": 36,
          "mid": 4
        },
        "sources": {
          "linkedin": 28,
          "slack": 20,
          "whatsapp": 32
        },
        "sentence": "The EOR Index Field Sentiment for Oyster in the October 2026 edition was dominated by anger, appearing in 45% of 80 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Frustration was second at 41% (33)."
      },
      {
        "id": "gp",
        "name": "G-P",
        "n": 63,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 24,
          "expertise": 6,
          "frustration": 13,
          "anger": 8,
          "mid": 12
        },
        "sources": {
          "linkedin": 25,
          "slack": 21,
          "whatsapp": 17
        },
        "sentence": "The EOR Index Field Sentiment for G-P in the October 2026 edition was dominated by trust, appearing in 38% of 63 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Frustration was second at 21% (13)."
      },
      {
        "id": "horizons",
        "name": "Horizons",
        "n": 37,
        "dominant": [
          "mid"
        ],
        "mix": {
          "trust": 7,
          "expertise": 9,
          "frustration": 9,
          "anger": 2,
          "mid": 10
        },
        "sources": {
          "linkedin": 14,
          "slack": 13,
          "whatsapp": 10
        },
        "sentence": "The EOR Index Field Sentiment for Horizons in the October 2026 edition was dominated by mid, appearing in 27% of 37 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise and frustration were joint second at 24% (9 each)."
      },
      {
        "id": "rivermate",
        "name": "Rivermate",
        "n": 17,
        "dominant": [
          "mid"
        ],
        "mix": {
          "trust": 4,
          "expertise": 4,
          "frustration": 3,
          "anger": 1,
          "mid": 5
        },
        "sources": {
          "linkedin": 5,
          "slack": 8,
          "whatsapp": 4
        },
        "sentence": "The EOR Index Field Sentiment for Rivermate in the October 2026 edition was dominated by mid, appearing in 29% of 17 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Expertise and trust were joint second at 24% (4 each). Mid share is down 7 percentage points from the September 2026 edition."
      },
      {
        "id": "lano",
        "name": "Lano",
        "n": 28,
        "dominant": [
          "mid"
        ],
        "mix": {
          "trust": 7,
          "expertise": 2,
          "frustration": 5,
          "anger": 2,
          "mid": 12
        },
        "sources": {
          "linkedin": 11,
          "slack": 10,
          "whatsapp": 7
        },
        "sentence": "The EOR Index Field Sentiment for Lano in the October 2026 edition was dominated by mid, appearing in 43% of 28 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Trust was second at 25% (7). Mid share is down 3 percentage points from the September 2026 edition."
      },
      {
        "id": "native-teams",
        "name": "Native Teams",
        "n": 21,
        "dominant": [
          "expertise"
        ],
        "mix": {
          "trust": 5,
          "expertise": 9,
          "frustration": 3,
          "anger": 1,
          "mid": 3
        },
        "sources": {
          "linkedin": 8,
          "slack": 8,
          "whatsapp": 5
        },
        "sentence": "The EOR Index Field Sentiment for Native Teams in the October 2026 edition was dominated by expertise, appearing in 43% of 21 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Trust was second at 24% (5)."
      },
      {
        "id": "safeguard-global",
        "name": "Safeguard Global",
        "n": 27,
        "dominant": [
          "trust"
        ],
        "mix": {
          "trust": 10,
          "expertise": 2,
          "frustration": 3,
          "anger": 6,
          "mid": 6
        },
        "sources": {
          "linkedin": 11,
          "slack": 9,
          "whatsapp": 7
        },
        "sentence": "The EOR Index Field Sentiment for Safeguard Global in the October 2026 edition was dominated by trust, appearing in 37% of 27 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Anger and mid were joint second at 22% (6 each)."
      },
      {
        "id": "cxc",
        "name": "CXC",
        "n": 16,
        "dominant": [
          "anger",
          "frustration",
          "mid"
        ],
        "mix": {
          "trust": 2,
          "expertise": 2,
          "frustration": 4,
          "anger": 4,
          "mid": 4
        },
        "sources": {
          "linkedin": 6,
          "slack": 6,
          "whatsapp": 4
        },
        "sentence": "The EOR Index Field Sentiment for CXC in the October 2026 edition was led jointly by anger, frustration and mid, each appearing in 25% of 16 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups."
      },
      {
        "id": "papaya-global",
        "name": "Papaya Global",
        "n": 54,
        "dominant": [
          "anger"
        ],
        "mix": {
          "trust": 3,
          "expertise": 4,
          "frustration": 16,
          "anger": 25,
          "mid": 6
        },
        "sources": {
          "linkedin": 23,
          "slack": 17,
          "whatsapp": 14
        },
        "sentence": "The EOR Index Field Sentiment for Papaya Global in the October 2026 edition was dominated by anger, appearing in 46% of 54 field observations drawn from LinkedIn, Slack communities and closed WhatsApp groups. Frustration was second at 30% (16). Anger share is down 3 percentage points from the September 2026 edition."
      }
    ],
    "shifts": [
      {
        "provider": "Rivermate",
        "affect": "mid",
        "from_pct": 36,
        "to_pct": 29,
        "delta_pp": -7
      },
      {
        "provider": "CXC",
        "affect": "trust",
        "from_pct": 7,
        "to_pct": 13,
        "delta_pp": 6
      },
      {
        "provider": "Native Teams",
        "affect": "trust",
        "from_pct": 20,
        "to_pct": 24,
        "delta_pp": 4
      }
    ],
    "dominant_flips": []
  },
  "corrections": [
    "2026-11-03: Reporting window retrospectively aligned from 2026-10-01 through 2026-10-31 to 2026-09-01 through 2026-09-30. Edition date 2026-10-03; prior published_on blank. This supersedes the earlier window note. Scores and counts unchanged."
  ]
}